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Scale Plan – Priority Support Guide - Maaz

Welcome to the Scale Plan

Scale customers receive priority support and can contact the Support Team directly when they need assistance.

Priority Support

When submitting a support request, provide as much detail as possible so the Support Team can quickly understand the issue.

Include:

  • What happened
  • When the issue started
  • Who is affected
  • Any error message
  • Screenshots where relevant
  • Any troubleshooting already completed

Urgent Issues

If an issue is preventing your team from accessing or using an important part of the service, clearly mark the issue as urgent when contacting Support.

Account-Level Support

For issues that require additional account-level attention, the Support Team can escalate the request to the appropriate Account Manager.

Need More Help?

Contact the Support Team directly through the available support channels. A ticket will be created so the issue can be tracked through resolution.